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Dear Customer,

Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) (hereinafter referred to as the Regulation), the European Commission has set up an online dispute resolution platform, available from 15 February 2016 for online sales or service contracts to consumers and traders in the event of a consumer dispute.

The scope of the Regulation extends directly to a trader with head office in Hungary, established in the Union, involved in online sales or service contract in case a consumer dispute arises in connection with the online sales or service contract between them and the consumer.

In case of a cross-border consumer dispute, the dispute with the EU webshop is exclusively and quickly decided upon in Hungary by the Conciliation Board operating beside the Budapest Chamber of Commerce and Industry.

In order to use the online dispute resolution platform, first you must register with the system of the European Commission.

To access the online dispute resolution platform after registering with the European Commission system, please follow the link below:

After the page has loaded, select your preferred language, log in and follow the instructions on the page.

If you have any further questions about cross-border online dispute resolution, the Budapest Conciliation Board can provide you with detailed information.

A Budapesti Békéltető Testület (Budapest Conciliation Board):
1016 Budapest, Krisztina krt. 99. III. em. 310.
Mail address: 1253 Budapest, Pf.: 10.
email address:,
Fax: +36 (1) 488 21 86
Phone: +36 (1) 488 21 31